Privacy Policy

Privacy Policy for Pragmatic Health Services

Effective Date: September 22, 2025

Pragmatic Health Services is committed to protecting the privacy and security of your protected health information (PHI). This Privacy Policy describes how we collect, use, and disclose your PHI during your in-person and virtual visits, and outlines your rights concerning your information.

Our commitment to your privacy

We understand that your health information is personal and sensitive. We are legally required to maintain the privacy of your PHI and to provide you with this notice of our legal duties and privacy practices.

Whether you receive care from us in person or through our virtual care services, your information is protected by the same high standards. Our telemedicine platforms are HIPAA-compliant and use secure, encrypted technology to protect your data.

How we collect your information

We collect information from you in several ways:

• Directly from you: When you provide information during in-person visits, virtual visits, or via our patient portal, including your name, contact information, medical history, and payment details.
• From your device (for virtual visits): When you use our online services, we may collect technical information such as your IP address, browser type, and device identifiers to ensure a secure and stable connection.
• From other sources: With your authorization, we may receive your health information from other healthcare providers, specialists, or laboratories to provide comprehensive care.

How we use your information

We use your health information to provide you with medical care, process payments, and run our healthcare operations.

Treatment

We may use and share your PHI with our healthcare providers and staff to:

• Diagnose and treat your medical conditions.
• Coordinate your care, including in-person appointments, virtual visits, and referrals to other specialists.
• Consult with other providers regarding your care, as needed.

Payment

We use and disclose your PHI to bill and receive payment for the healthcare services we provide. This may include:

• Submitting claims to your health insurance company.
• Determining your eligibility for benefits.
• Communicating with billing departments and third-party payers.

Healthcare operations

We may use and share your PHI to run our clinic and ensure quality care. This includes:

• Conducting quality improvement and review activities.
• Training staff and students.
• Communicating with you for appointment reminders or to provide general wellness information.
• Engaging in business planning and development.

Special circumstances for sharing your information

We may disclose your health information in the following situations without your written authorization:

• Public health: To prevent or control disease, injury, or disability.
• Law enforcement: For certain law enforcement purposes, such as in response to a court order or subpoena.
• Judicial and administrative proceedings: In response to a court order, administrative order, subpoena, or discovery request.
• Health oversight: To a health oversight agency for activities authorized by law, such as audits and investigations.
• Public safety: To prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Your rights

You have the following rights concerning your health information:

• Right to inspect and copy: You have the right to inspect and receive a copy of your health information.
• Right to amend: You have the right to request an amendment to your health information if you feel it is incorrect or incomplete.
• Right to an accounting of disclosures: You have the right to request an accounting of certain disclosures of your health information.
• Right to request restrictions: You have the right to request a restriction or limitation on the use and disclosure of your health information.
• Right to request confidential communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
• Right to a paper copy of this notice: You have the right to receive a paper copy of this notice upon request, even if you have agreed to receive it electronically.

How we protect your information

The security of your information is extremely important to us. We implement administrative, physical, and technical safeguards to protect your PHI. This includes encrypting data and using secure, access-controlled systems to prevent unauthorized access.

Changes to this privacy policy

We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. We will post the most recent version of this notice online and in our clinic.

Contact information

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Pragmatic Health Services

331 South Marlyn Ave, 

Essex, MD 21221

443-698-5823

services@pragmatic.health

If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.